Frequently Asked QuestionsFrequently Asked Questions

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A high risk merchant service provider offers the tools necessary for businesses to successfully process credit card transactions. HEMS provides a merchant account that processes credit card transactions, and forwards the funds from those transactions into the merchant’s bank account. In order to uphold the relationship with our merchants, HEMS provides processing equipment, gateways for e-commerce and card not present, merchant statements and reports, risk management, chargeback mitigation and customer service.

Applying for a merchant account with HEMS is easy. Simply click on any of the “Get Started” buttons on the website, fill out the form, and we’ll be in touch with you shortly to help get you set up. You may also apply by phone at 1.877.463.1059.

Businesses with poor or no credit are difficult to set up, as the risks are very high. However, HEMS works with a number of high-risk banks specializing in accommodating these types of accounts, and each account is considered on an individual basis.

Usually within 5-7 business days for high risk accounts, 1-2 business days for low risk.. The process of setting up a new merchant includes getting approved by underwriting and setting up or reprogramming equipment or software.

HEMS works closely with its merchants to help them choose the credit card machines and credit card processing software and/or gateways that best meet their specific needs.

HEMS is committed to keeping you and your customers safe from the threats of credit card fraud and identity theft. We remain current and compliant with all payment card industry (PCI) regulations with PCI compliant hardware and software. We also work with our merchants to achieve and maintain PCI compliance for secure payment processing.

Depending on the software and/or terminal that you are currently using HEMS will most likely be able to accommodate your equipment into our system. If the equipment cannot be integrated into our system we will be able to provide you with a new solution that will update your current processing.

When it’s time to settle (or close) the batch, the merchant transmits all the authorization codes to their credit card processor, who sorts and forwards them on to the appropriate issuing banks. The banks release the funds to the processor, who deposits them into the merchant’s bank account. This step is typically completed within 24-48 hours of the transaction.

If the legal ownership of the new store is the same as your existing account with us, and it is also the same type of business, we can open an additional location under your current account, unless you are opening an eCommerce location. If the business type of your new store is different, you will need to set up a new merchant account for the new location. If you are planning to open another location, or if you have questions or need assistance, please contact our client service representatives at 1.877.463.1059

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